Customer Care

The Columbia River Maritime Museum Store (CRMM) is committed to providing quality products and services to our customers.

Ordering Options

We offer several alternatives to placing your order online:

By phone: 503.325.2323 9:30 – 5:00 PST seven days a week. Please have the item description and your credit card ready when you call. Visa, MasterCard, Discover and American Express are accepted.

By fax: 503.325.2331

For customers who prefer to mail or fax an order, please download our printable order form and submit it with your credit card information (name on card, card number, and expiration date), or check made out to “CRMM”, your phone number and mail it to:

Museum Store – Web Processing
Columbia River Maritime Museum
1792 Marine Drive
Astoria, Oregon 97103

Gift Wrap

The CRMM is pleased to offer complimentary gift wrap at your request. A personal free gift message can be included with any order at no charge. One gift message can be sent to each address in your order. Select gift message on desired item on your Shopping Cart page.

Shipping Charges

The CRMM has minimal shipping charges and does not use shipping as a profit center. Shipping is by UPS or USPS, and we will use the least expensive option. Please note that UPS cannot ship to a PO Box. All shipping is for the U.S.; please contact us at 503.325.2323 for orders outside the U.S.

Shipping rates are:

  • Purchases up to $30.00 - $5.00
  • Purchases $30.01 - $50.00 - $7.00
  • Purchases over $50.00 – Free

Returns and Exchanges

Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you can return the merchandise within 90 days for an exchange or refund in the form of original payment. Gifts receive a merchandise credit for the Museum Store. The item returned must be in its original package and in salable condition.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately at 503.325.2323 or

Shipping and handling charges are not refundable.

Include the completed return form and return the package via UPS or insured USPS.


Please note that the State of Oregon currently does not charge sales tax. Any taxes due from out of state sales will be the responsibility of the purchaser.


When you shop at the CRMM Store, you shop at the online outlet of one of the most respected institutions in the nation. Our secure server software uses industry-standard SSL encryption technology, which is among the best software available to safeguard online transactions. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address as it travels over the Internet. With this technology, you enjoy more security when using your credit card for shopping at the CRMM Store than when using it in many of your daily off-line transactions. If you prefer, you may also place your order by phone at 503.325.2323 seven days a week, 9:30 to 5:00.

Every purchase benefits the Columbia River Maritime Museum – thank you for your support!